The following article applies to iOS devices only.
If you get an Unexpected Error, try the following steps:
Turn off power to the Socket by turning the lamp’s switch off, then back on again or unplug Socket, wait 10 seconds and plug it back in without pressing the button on the Socket. Keep an eye on the LED light and see if the light flashes green. If the light flashes green, proceed to the iDevices Connected App > Menu Button (☰) > + Add Product.
If you do not see the LED light flash green, follow the procedure below:
Step 1) Connect iOS device to the Socket:
- Go to Settings > WiFi.
- Determine the full Socket Name under “Set Up New Device,” make a note of this Socket name. Format of the Socket name is based off of the current firmware on the Socket:
- iDevices Socket XXXXXX
- Socket XXXXXXXX
- Once Socket name is noted, tap Other…
Step 2) Enter the full Socket name in the Name field.
- The name is case sensitive and is based off of the Socket name noted above enter the name as:
- "iDevices Socket XXXXXX"
- If the name was is listed as "Socket XXXXXXXX" enter it as "Socket-XXXXXXXX"
- Leave “Security” field as “None.”
- Tap Join on the top right-hand corner.
Step 3) iOS device will try to directly connect to Socket
- Tap info icon to the right of the Socket name to view the network details (see screenshot below).
Step 4) Enter network numbers into Static IP.
- Tap on the Static tab.
- Enter the following information exactly in the corresponding sections:
- IP Address: 192.168.0.2
- Subnet Mask: 255.255.255.0
- Router: 192.168.0.1
- Once each number sequence is entered, tap WiFi in the top left-hand corner.
Step 5) Confirm the iOS device is connected to the Socket by the checkmark
- Your iOS device is now directly connected to the Socket’s WiFi.
Step 6) Under Set Up New Device, initiate the iOS network info handoff process.
- Tap on the Socket device you noted previously.
Step 7) Proceed to accessory setup.
- Select the WiFi network you will be using your Socket with and tap Next in the top right-hand corner.
Step 8) Proceed to the iDevices Connected App to finish pairing and adding to HomeKit.
- If the process is successful, open the iDevices Connected App and add the product that has the accessory name used in the setup.
- If the process yields the Unexpected Error Occurred result, turn off power to the Socket by turning the lamp’s switch off, then back on again, and confirm that the LED flashes green and then is solid blue. If this occurs, open the iDevices Connected App and add the product that has the accessory name used in the setup.
If the Socket blinks purple during the initial setup process, this is an indication that it can’t join the router and it's likely that the router security setting is incorrect. Check the Wi-Fi security settings you have enabled on your router. To do this, follow these steps:
- Log in to your wireless router by either entering the IP address for your router, or typing www.routerlogin.net into your web browser.
- If prompted for a username/password, enter it and you’ll be brought to your router’s settings. If you don’t know the login information, try entering “admin” for the username and “password” for the password.
- Once you’ve logged in, look for an option for Wireless, and more specifically, Security.
- For Security Mode, you’re going to select WPA or WPA2-Personal (WPA2-PSK). If given an option for Encryption, select AES, not TKIP.
- In some cases, you may have to change your WiFi password to a more secure password. If you have to change your password, you will have to type the updated password for all of the devices (computers, tablets, smart phones) that connect to your network.
- Click Save or Apply Changes.
- Your router may reboot itself to apply the changes.
- Try to set up your iDevices Socket to your network again.
If you encounter difficulty logging into your router, you can contact your Internet Service Provider for assistance.