The following article applies to iOS devices only.
If you get an Unexpected Error, try the following steps:
Unplug and plug your Outdoor Switch back in, without pressing the button on the Outdoor Switch. Keep an eye on the LED night light and see if the light flashes green. If the light flashes green, proceed to the iDevices Connected App > Menu Button (☰) > + Add Product.
If you do not see the LED light flash green, then follow the procedure below:
Step 1) Connect iOS device to the Outdoor Switch:
- Go to Settings > WiFi.
- Determine the full Switch Name under “Set Up New Device,” make a note of this Outdoor Switch name. Format of Outdoor Switch name is based off of the current firmware on the Outdoor Switch:
- iDevices Outdoor Switch XXXXXX
- Outdoor Switch XXXXXXXX
- Once Outdoor Switch name is noted, tap “Other…”
Step 2) Enter the full Outdoor Switch name in the “Name” field
- The name is case sensitive and is based off of the Outdoor Switch name noted above enter the name as:
- "iDevices Outdoor Switch XXXXXX"
- If the name was is listed as "Outdoor Switch XXXXXXXX" enter it as "Outdoor-Switch-XXXXXXXX"
- Leave “Security” field as “None.”
- Tap “Join” on the top right-hand corner.
Step 3) iOS device will try to directly connect to Outdoor Switch:
- Tap info icon to the right of the Outdoor Switch name to view the network details (see screenshot below).
Step 4) Enter network numbers into Static IP
- Tap on “Static” tab.
- Enter the following information exactly in the corresponding sections:
- IP Address: 192.168.0.2
- Subnet Mask: 255.255.255.0
- Router: 192.168.0.1
- Once each number sequence is entered, tap “WiFi” on the top left-hand corner.
Step 5) Confirm the iOS device is connected to the Outdoor Switch by the checkmark indication next to the Outdoor Switch name
- Your iOS device is now directly connected to the Outdoor Switch’s WiFi.
Step 6) Under “Set Up New Device” initiate the iOS network info handoff process
- Tap on the Outdoor Switch device you noted previously
Step 7) Proceed to accessory setup
- Select the WiFi network you will be using your Outdoor Switch with and tap “Next” in the top right-hand corner
Step 8) Proceed to the iDevices Connected App to finish pairing and adding to HomeKit
- If the process is successful, open the iDevices Connected App and add the product that has the accessory name used in the setup.
- If the process yields the “Unexpected Error Occurred” result, unplug the Outdoor Switch, plug it back in, and confirm that the LED flashes green and then is solid blue. If this occurs, open the iDevices Connected App and add the product that has the accessory name used in the setup.
If the Outdoor Switch blinks purple during the initial setup process, this is an indication that it can’t join the router and it's likely that the router security setting is incorrect. Check the WiFi security settings you have enabled on your router. To do this, follow these steps:
- Log into your wireless router by either entering the IP address for your router, or typing www.routerlogin.net into your web browser.
- If prompted for a username/password, enter it and you’ll be brought to your router’s settings. If you don’t know the login information, try entering “admin” for the username and “password” for the password.
- Once you’ve logged in, look for an option for Wireless, and more specifically, Security.
- For Security Mode, you’re going to select WPA2-Personal (WPA2-PSK). If given an option for Encryption, select AES, not TKIP.
- In some cases, you may have to change your WiFi password to a more secure password. If you have to change your password, you will have to type the updated password for all of the devices (computers, tablets, smart phones) that connect to your network.
- Click Save or Apply Changes.
- Your router may reboot itself to apply the changes.
- Try to set up your Outdoor Switch to your network again.
If you encounter difficulty logging into your router, you can contact your Internet Service Provider for assistance.