The following article applies to iOS devices running iOS 9 and iOS 10 only.
If you get an Unexpected Error, try the following steps:
Remove the iDevices Thermostat from the mounting plate and then put it back on, without pressing any buttons on the Thermostat faceplate. If the display shows "Enter Code in app to pair" with the 8-digit HomeKit code, proceed to the iDevices Connected app > Menu Button (☰) > + Add Product.
If the display shows "Connecting Thermostat to network", then follow the procedure below:
Step 1) Connect iOS device to the Thermostat:
- Go to Settings > WiFi.
- Determine the full Thermostat Name under “Set Up New Device,” make a note of this Thermostat name. Format of Thermostat name is based off of the current firmware on the Thermostat:
- iDevices Thermostat XXXXXX
- Thermostat XXXXXXXX
- Once Thermostat name is noted, tap “Other…”
Step 2) Enter the full Thermostat name in the “Name” field
- The name is case sensitive and is based off of the Switch name noted above enter the name as:
- "iDevices Thermostat XXXXXX"
- If the name was is listed as "Thermostat XXXXXXXX" enter it as "Thermostat-XXXXXXXX"
- Leave “Security” field as “None.”
- Tap “Join” on the top right-hand corner.
Step 3) iOS device will try to directly connect to Thermostat:
- Tap info icon to the right of the Thermostat name to view the network details (see screenshot below).
Step 4) Enter network numbers into Static IP
- Tap on “Static” tab.
- Enter the following information exactly in the corresponding sections:
- IP Address: 192.168.0.2
- Subnet Mask: 255.255.255.0
- Router: 192.168.0.1
- Once each number sequence is entered, tap “WiFi” on the top left-hand corner.
Step 5) Confirm the iOS device is connected to the Thermostat by the checkmark indication next to the Thermostat name
- Your iOS device is now directly connected to the Thermostat's WiFi.
Step 6) Under “Set Up New Device” initiate the iOS network info handoff process
- Tap on the Thermostat device you noted previously
Step 7) Proceed to accessory setup
- Select the WiFi network you will be using your Thermostat with and tap “Next” in the top right-hand corner
Step 8) Proceed to the iDevices Connected App to finish pairing and adding to HomeKit
- If the process is successful, open the iDevices Connected App and add the product that has the accessory name used in the setup.
If it continues to give you this error, check the Wi-Fi® security settings you have enabled on your router. To do this, follow these steps:
- Log into your wireless router by either entering the IP address for your router, or typing www.routerlogin.net into your web browser.
- If prompted for a username/password, enter it and you’ll be brought to your router’s settings. If you don’t know the login information, try entering “admin” for the username and “password” for the password.
- Once you’ve logged in, look for an option for Wireless, and more specifically, Security.
- For Security Mode, you’re going to select WPA or WPA2-Personal (WPA2-PSK). If given an option for Encryption, select AES, not TKIP.
- In some cases, you may have to change your Wi-Fi password to a more secure password. If you have to change your password, you will have to type the updated password for all of the devices (computers, tablets, smartphones) that connect to your network.
- Click Save or Apply Changes.
- Your router may reboot itself to apply the changes.
- Try to set up your iDevices Thermostat to your network again.
If you encounter difficulty logging into your router, you can contact your Internet Service Provider for assistance.