When trying to pair an iDevices product to your Android™ device there are typically two instances where you will receive the message “No Android™ Products Found.”
Instance 1: The iDevices product is not in pairing mode. Verify the LED is blinking blue to confirm it’s in pairing mode. If the product is currently paired to an iOS device and you're now trying to pair to an Android device, follow these steps to place the product in pairing mode:
- Hold the button on the Socket for 3 seconds and let go.
- The LED on the Socket will turn solid blue to indicate the Socket is ready for pairing.
- Open the iDevices Connected app and complete the setup process
If it’s not paired to an iOS device and the LED is not blinking blue, reset the device. Once the product LED is blinking blue, attempt the setup again. Reset procedure for Switch, Outdoor Switch, and Socket:
Instance 2: The iDevices product does not have Android™ compatible firmware. To verify this, open the Bluetooth settings in your Android™ device settings. If you do not see the iDevices product listed, it does not have the compatible firmware.
If you have an Apple iPhone, iPad or iPod touch running at least iOS 9, you are able to pair the product and update the firmware https://idevicesinc.com/support/essentials/230362908/ Once the update is completed the product can be reset and paired with the Android™ device.
If you do not have access to an Apple® mobile device to update your iDevices product, please contact the iDevices Customer Experience Team at Support@iDevicesinc.com and we will work to resolve the issue with you.