If a product purchased through our online store does not meet your expectations, you may contact us to facilitate a return for refund within 30 days of purchase. The date on your sales receipt is the date of purchase unless otherwise informed. You will be refunded by the same method in which you paid. After 30 days, please refer to our warranty policy for product and service issues.
Please retain the original packaging slip and make note of your order number. This order number will be your return ID and needs to be written on the shipping box. To start the return process, please reach out to us:
- Call Toll Free: 888.313.7019 Monday through Friday, 8am-8pm EST & Saturday 9am-5pm EST
- Email: email@example.com
Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged. Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error. All returns will be subject to a 15% restocking fee due to the costs associated with processing and handling returns. iDevices is not responsible for return packages that are damaged or lost in transit.