Submit a request

Your email address *

Name *

Type *

Technical and product questions will generally receive a response same business day.

Please select the relevant ticket type:

Product *

Please select your product:

Purchase Date

For Warranty Claims and Return Authorization, please remember to include your original date-of-purchase. We cannot process claims or authorizations without this information.

Date format is yyyy-mm-dd.

Description *

Please enter any specific details regarding your request. Include your original order number, if applicable.

Returns & Warranty Claims *

For All Returns:

Our customer support team can only authorize returns for a refund for purchases made through our Online Store within 30 calendar days from the date of purchase. Returns are not accepted after 30 days.

iGrill Return Policy
https://idevices.zendesk.com/entries/23246763-iGrill-Return-Policy

iGrillmini Return Policy
https://idevices.zendesk.com/entries/28147538-iGrillmini-Return-Policy

iShower Return Policy
https://idevices.zendesk.com/entries/23248736-iShower-Return-Policy

For All Warranty Claims:

Our customer support team can only authorize warranty claims made within the product's respective Limited Warranty period. Additionally, claims must adhere to all criteria set forth in the product's respective Limited Warranty policy statement.

iGrill Warranty Information
https://idevices.zendesk.com/entries/23245807-iGrill-Limited-Warranty

iGrillmini Warranty Information
https://idevices.zendesk.com/entries/28118097-iGrillmini-Limited-Warranty-Policy

iShower Warranty Information
https://idevices.zendesk.com/entries/23267836-iShower-Limited-Warranty

Please check this checkbox to indicate that you have been provided with full documentation regarding iDevices' Return and Limited Warranty policies.

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